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Store Policies
Shipping Policy
Your products will ship between 3-4 business days. We use flat rate shipping at a cost of $20 USD.
Customers also have the option of picking up their orders in-store at our West Sahara location.
Refunds, Returns & Exchanges
Due to the nature of the products, returns and exchanges cannot be accepted.
All sales are final and no refund will be issued.
Privacy & Safety
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@grandyunnantea.com. When you visit our website https://www.grandyunnantea.com and use our services, you comply that you trust us with your personal information.
We take your privacy very seriously. In our official privacy notice, we explain our full comprehensive privacy policy. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services. This privacy policy applies to all information collected through our website (www.grandyunnantea.com), and/or any related services, sales, marketing or events.
Wholesale Inquiries
If you are interested in carrying our items please contacts us by email at info@grandyunnantea.com, or by clicking here.
Payment Methods
All online payment services are managed by a trusted third party service.
- Visa - Mastercard - American Express - Discover - PayPal
- Offline Payments ( In Store Only )
Website Accessibility
Grand Yunnan Tea is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including WCAG 2.0 accessibility standards. If you experience any difficulty in accessing any part of this website, please feel free to call us at 702-246-2858 or to email us at info@grandyunnantea.com. We will work with you to provide the information, item, or transaction you seek through an alternate communication method or one that is accessible to you consistent with applicable law (for example, through telephone support).
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility following technological advancements.